Shipping Policy
Last Updated: 28 March 2026
Seller: Olga Demiryürek
Store Name: LaurusbyOlga
Ship-From Location: Ankara, Türkiye
Contact Email: info@laurusbyolga.com
1) Scope and Mandatory Rights
This Shipping Policy applies based on the Delivery Destination (the country/region where the order is delivered). Nothing in this Policy limits any mandatory consumer rights that apply in the Delivery Destination.
2) Shipping Availability
We currently offer Domestic Shipping within Türkiye. International Shipping is currently on pause while we update our logistics setup in response to new shipping requirements. International shipping will be available once this process is completed.
3) Business Days
Business Days mean Monday to Friday, excluding public holidays in Türkiye.
4) Order Processing Time (Dispatch)
- Ready-to-Ship: Dispatch within 3–5 Business Days after payment confirmation.
- Made-to-Order / Custom: Dispatch timeframe is confirmed by individual agreement in writing (for example, by email or order communication) before the Buyer places the order.
5) Domestic Shipping (Türkiye)
Domestic shipping within Türkiye is free. VAT is already included in product prices for orders within Türkiye. Delivery times depend on destination and carrier operations and are estimates.
6) International Shipping (Currently on Pause)
International shipping is currently on pause while we update our logistics setup in response to new shipping requirements and delivery conditions. International orders are not being accepted at this time.
Once international shipping becomes available again, shipping options and rates will be shown at checkout based on the delivery address and package details.
Future Customs Duties and Import Taxes (DDP).
When international shipping becomes available, international orders will be handled on a DDP basis unless stated otherwise at checkout. This means applicable duties and import taxes will be included in the order total at checkout, and the Buyer will not be required to pay them separately upon delivery.
7) Estimated Delivery Timeframes and Delays
All delivery timeframes shown at checkout or in communications are estimates and not guarantees. For orders within Türkiye, delivery estimates depend on destination and carrier operations. International delivery estimates will only be shown once international shipping becomes available again.
8) Tracking
Where available, tracking information is provided via email and/or the order page once the shipment is handed over to the carrier. Buyers are responsible for monitoring tracking updates.
9) Address Accuracy and Failed Delivery
The Buyer is responsible for providing a complete and accurate shipping address, including apartment/unit number and phone number where required by the carrier.
If a shipment is returned to the Seller due to an incorrect/incomplete address provided by the Buyer, failure to collect the parcel, refusal to accept delivery, or repeated failed delivery attempts, the Buyer is responsible for the cost of re-shipment, and any non-recoverable shipping costs may be deducted from any refund where permitted by mandatory law.
10) Lost or Damaged Parcels
If a parcel is officially confirmed as lost, or arrives damaged, the Seller will work with the carrier to open an investigation/claim and will resolve the outcome with the Buyer based on carrier findings and mandatory law (replacement shipment or refund, as applicable).
11) Contact
Questions about shipping should be sent to: info@laurusbyolga.com