Refund Policy

Effective Date: 28 March 2026

Seller: Olga Demiryürek (“Seller”)
Buyer: The customer placing an order (“Buyer”)
Contact Email: info@laurusbyolga.com
Contact Phone: +90 533 748 33 97
Return Address: Adnan Menderes Mah., Şehit Ahmet Yılmaz Sok. Keçiören, 9-10, 06300 Ankara, Türkiye

1) Scope and Mandatory Rights

This Return & Refund Policy applies based on the Delivery Destination (the country/region where the order is delivered). Nothing in this Policy limits any mandatory consumer rights that apply in the Buyer’s country/region. Where mandatory law provides the Buyer with additional rights or requires different handling (including return shipping cost allocation), mandatory law applies.

2) Return Window (Self-Serve Returns)

Our standard return request window is 14 days from delivery for eligible items, where permitted by mandatory law.

3) Definitions

  • Ready-to-Ship: Items currently in stock and Ready for Dispatch.
  • Made-to-Order: Items produced after purchase, based on the Buyer’s order.
  • Custom: A Made-to-Order item produced to the Buyer’s specifications, including (without limitation) selections such as: (i) Same as Pictured (as explicitly selected and confirmed by the Buyer), (ii) Size, (iii) Color Palette, (iv) Decorative Details, (v) Finish, or (vi) any other specification confirmed by the Buyer before production or shipment.
  • Problem Case: A defective item, damage in transit, the wrong item sent, missing parts, or a material mismatch versus the confirmed order/specifications.

4) Pre-Shipment Photo/Video Approval

Custom Orders: For Made-to-Order or Custom Orders, the Seller may provide photo/video materials for the Buyer’s approval before shipment. The Buyer’s approval confirms that the visible features (including, without limitation, colors, details, and overall appearance) match the agreed specifications, acknowledging that minor handmade variations and screen/lighting differences may occur.
This approval does not waive or reduce any mandatory rights applicable in the Buyer’s country/region.

5) Handmade Variations and Color Representation

Items are handmade. Minor variations in shape, texture, weave, alignment, and finish are natural characteristics of handmade work and do not, by themselves, constitute a defect.
Color appearance may vary due to screen settings, device displays, lighting conditions, and photography. Where the Buyer selects Same as Pictured or confirms pre-shipment photo/video materials, the Buyer acknowledges these factors.
Nothing in this section limits mandatory rights in the Buyer’s country/region.

6) Cancellations (Before Shipment)

Made-to-Order / Custom Orders: The Buyer may request cancellation within 24 hours after payment. This 24-hour cancellation window is strictly time-based and does not depend on the production status of the order. After this 24-hour window, the order is considered accepted for processing and cannot be cancelled, except where mandatory law requires otherwise or where the Seller confirms cancellation in writing.
Ready-to-Ship Orders: The Buyer may request cancellation before shipment; the Seller will confirm whether cancellation is possible.

7) Change of Mind / Withdrawal

Ready-to-Ship: The Buyer may have a legal right to withdraw/return within a statutory period (for example, 14 days in certain regions).
Made-to-Order / Custom Orders: Change of Mind / Withdrawal returns are not accepted for Custom items where permitted by mandatory law. If mandatory law grants the Buyer a withdrawal right even for such items, that mandatory right applies.

8) Problem Cases (Defects, Damage, Wrong Item, Missing Parts)

If the order qualifies as a Problem Case:

  • Shipping Damage / Wrong Item / Missing Parts: Contact the Seller as soon as possible, ideally within 72 hours of delivery, and provide the order number and photo/video evidence.
  • Defects Discovered Later: Contact the Seller as soon as possible and within a reasonable time after discovery, and provide photo/video evidence.

The Seller will assess the case and, at the Seller’s discretion and based on the circumstances, may offer one or more of the following: replacement, repair, partial refund, or full refund.

9) Condition of Returned Items

  • The item must be returned in substantially the same condition as received, without signs of use beyond what is necessary to inspect it.
  • The Buyer must package the item securely to prevent damage in transit.
  • If damage occurs due to inadequate packaging during return shipment, the Seller may reduce the refund accordingly where permitted by law.

10) Return Shipping Cost

Change of Mind / Withdrawal: The Buyer provides and pays for return shipping, where permitted by mandatory law.
Problem Cases: Return shipping is covered by the Seller (either by providing a return label or reimbursing reasonable return shipping costs, depending on the Delivery Destination and carrier availability).
Mandatory Law Exception: If mandatory rules in the Delivery Destination require the Seller to cover return shipping for a lawful withdrawal return, the Seller will comply with those mandatory rules.

11) Return Process

To start any return, the Buyer must email the Seller at info@laurusbyolga.com and include:

  • Order number
  • Reason for return (optional for Change of Mind / Withdrawal where a reason is not required by law)
  • Photo/video evidence (required for Problem Cases)

The Seller will provide return instructions and confirm the return address. Items sent back without a prior return request may be refused.

11A) Import Duties and Taxes (International Orders)

International orders are subject to import duties and taxes. These charges are not included at checkout and are paid by the Buyer upon delivery.
If the Buyer returns an order, any import duties/taxes paid to customs authorities are not refunded by the Seller. The Buyer may be able to seek a refund from the relevant customs authority, where applicable.

12) Refunds

After the Seller receives and inspects the returned item (or receives sufficient evidence where applicable), the Seller will notify the Buyer of approval or rejection.
If approved, refunds are issued to the original payment method within the timeframe required by mandatory law. Processing times may vary depending on banks/payment providers. Where permitted by law, the Seller may withhold the refund until the returned item is received or until the Buyer provides proof of return shipment.

Refunds do not include any import duties, import taxes, or customs fees paid by the Buyer to third parties or government authorities.

13) Non-Returnable Items (Where Permitted by Law)

  • Custom / Made-to-Order items made to the Buyer’s specifications
  • Gift cards (if applicable)
  • Items clearly marked as final sale (if applicable)